Privacy Policy

CHAS Accredited Contractor logo.
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Navy blue banner with Latin phrase "Docere Purgare.
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This policy relates to the processing of personal data as undertaken by Fluid Hygiene, the trading name of Fluid Options UK Ltd. Fluid Options UK Ltd is a registered business no: 03872195 at Unit 2, Shannon Commercial Centre, Beverley Way, New Malden, KT3 4PT This privacy policy sets out how Fluid Options UK Ltd uses and protects any personal information. Fluid Options UK Ltd is committed to ensuring that your privacy is protected and that we collect personal information fairly and transparently. Should we ask you to provide certain information by which you can be identified, then you can be assured that we will only be using it in accordance with this privacy statement.


Making an enquiry

If you make an enquiry about our products or services by using our website, by telephone or email we will collect information about you in order to respond to your enquiry. We may collect the following information: – Name – Email Address – Telephone number – Demographic information such as postcode / location

In provision of services

If you request provision of services from Fluid, i.e. enter into a contract we may collect the following information: – Name of company – Position in company e.g. job title /role – Place of work If you are a company director we may also process data relating to your directorship that is in the public domain.

Applying for a job

If you apply for a job we request the following information: – Name – Email – Telephone number – Address – Gender – Date of birth – Nationality / visa status The information we collect allows us to: – communicate effectively with you when responding to queries – provide our services to you based on accurate information – provide you with information on other services – maintain accurate and concise internal records – comply with HR, financial and legal requirements All data processing undertaken by Fluid Options UK ltd is carried out on a lawful basis as per the General Data Protection Regulation, Article 6(1) For online payment customers: We use PAYPAL to process payments. For more information on how PAYPAL processes your personal data and your data protection rights, visit PAYPAL


The Site uses cookie and tracking technology to collect anonymous information. A cookie is a small file which is placed on your computer’s hard drive. The cookie helps us analyse web traffic and anonymised user data for advertising purposes. You are given the choice upon browsing our website to either accept or decline tracking cookies by type. The cookies used include: Google Analytics – In order to track website visits and enable us to analyse traffic and user behaviour. Facebook – In order to analyse how effective our social media advertising is, and to advertise to users who meet our previous visitor criteria in the future. Google Ads – In order to analyse how effective our search advertising is, and to advertise to users who meet our previous visitor criteria in the the future. Tawk.To – We may offer a Live Chat functionality via Tawk To. This utilises cookies for preference storage and user traffic analysis. The data entered by you will be stored in order to discuss with you your enquiry. We will not use this data for any further purpose without first asking your permission. You can choose whether to accept or decline our tracking cookies as a whole, except for the necessary cookies to record your opting out of cookies. However, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to any personal information that you have not actively chosen to provide to us, nor does it give us access to your computer or any device you are using to access our website. By accepting our cookie notice, you are accepting the practices described in this privacy policy.


We may occasionally send service reminder emails to customers, or those who have submitted their details for an enquiry for a seasonal service such as deep cleaning. These emails will have a clear opt-out. The purpose of these emails is to offer a prompt and reminder for organisations that it is time for a regular deep clean, based on their previous purchase or enquiry patterns. These function much like an MOT reminder for garage services, to ensure that statutory obligations for restaurants are met.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place physical, electronic and managerial procedures to safeguard and protect the information we collect. Transmitting information over the internet is generally not completely secure, and we cannot guarantee the security of your data. Any data you transmit is done so at your own risk. By submitting your personal data, you agree to this. We won’t share your information with any other organisations for marketing, market research or commercial purposes, and we don’t pass on your details to other businesses or websites. In line with GDPR Article 6(1), we may pass on your personal information and exchange any of your details if we have a legal obligation to do so, or in order to enforce or apply our contract terms and conditions or other agreements.


This privacy policy only applies to this website and doesn’t cover other websites which we may from time to time link to. Please read the privacy policy of the website you came from or are going to for more information on how they use your information.


You may request details of personal information which we hold about you under the General Data Protection Regulation (GDPR). If you would like a copy of the information held on you please write to Fluid Options UK Ltd, Unit 2, Shannon Commercial Centre, Beverley Way, New Malden, KT3 4PT If you believe any information we are holding on you is incorrect or incomplete, please contact us at . We will promptly correct any information found to be incorrect. If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below: By e-mail: We reserve the right to make changes to this policy. Any changes will be posted and changes will only apply to activities and information on a forward, not retroactive, basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Updated February 2023.