WHAT INFORMATION WE COLLECT
Making an enquiry
If you make an enquiry about our products or services by using our website, by telephone or email we will collect information about you in order to respond to your enquiry. We may collect the following information:– Name– Email Address– Telephone number– Demographic information such as postcode / location
In provision of services
If you request provision of services from Fluid, i.e. enter into a contract we may collect the following information:– Name of company– Position in company e.g. job title /role– Place of workIf you are a company director we may also process data relating to your directorship that is in the public domain.
Applying for a job
If you apply for a job we request the following information:– Name– Email– Telephone number– Address– Gender– Date of birth– Nationality / visa statusThe information we collect allows us to:– communicate effectively with you when responding to queries– provide our services to you based on accurate information– provide you with information on other services– maintain accurate and concise internal records– comply with HR, financial and legal requirementsAll data processing undertaken by Fluid Options UK ltd is carried out on a lawful basis as per the General Data Protection Regulation, Article 6(1)For online payment customers: We use PAYPAL to process payments. For more information on how PAYPAL processes your personal data and your data protection rights, visit PAYPAL
COOKIES & REMARKETING
SEASONAL REMINDER EMAILS
We may occasionally send service reminder emails to customers, or those who have submitted their details for an enquiry for a seasonal service such as deep cleaning. These emails will have a clear opt-out.The purpose of these emails is to offer a prompt and reminder for organisations that it is time for a regular deep clean, based on their previous purchase or enquiry patterns. These function much like an MOT reminder for garage services, to ensure that statutory obligations for restaurants are met.
DISTRIBUTION OF INFORMATION
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place physical, electronic and managerial procedures to safeguard and protect the information we collect. Transmitting information over the internet is generally not completely secure, and we cannot guarantee the security of your data. Any data you transmit is done so at your own risk.By submitting your personal data, you agree to this.We won’t share your information with any other organisations for marketing, market research or commercial purposes, and we don’t pass on your details to other businesses or websites.In line with GDPR Article 6(1), we may pass on your personal information and exchange any of your details if we have a legal obligation to do so, or in order to enforce or apply our contract terms and conditions or other agreements.
LINKS TO OTHER WEBSITES
PRIVACY CONTACT INFORMATION
You may request details of personal information which we hold about you under the General Data Protection Regulation (GDPR). If you would like a copy of the information held on you please write to Fluid Options UK Ltd, Unit 2, Shannon Commercial Centre, Beverley Way, New Malden, KT3 4PTIf you believe any information we are holding on you is incorrect or incomplete, please contact us at firstname.lastname@example.org
Updated February 2023.