Case Study

Picturehouse

Film Buffs Flock to a Fresh Cinema Experience

Meeting commercial cleaning demands often entails providing a whole building solution. In the entertainment sector, Fluid Hygiene is fast becoming the cleaning partner of choice. Cinema chain, Picturehouse Cinemas has been working with Fluid Hygiene for over a year providing an all-round service to 18 of its nationwide venues.
Picturehouse Cinemas was formed in 1989 to challenge the multiplex model and provide cinemas with character in city-centre locations.

The group’s commitment to the provision of added value, with luxury seating and licensed café areas, combined with exclusive showings of art-house films, has positioned it as a leading independent cinema operator. With 19 sites in England and Scotland, Picturehouse Cinemas boasts the fourth largest circuit in the UK.

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picturehouse-case-study-interior-seating

Bespoke Service

With a commitment to customer support and the ability to provide a fast turn-round across multiple areas within individual venues, Fluid Hygiene offers an ideal fit as partner to Picturehouse Cinemas. Each venue is unique, demanding a bespoke approach to each building, a majority of which are listed as of architectural or historical interest.

Specialist cleaning services provided by Fluid during the past year encompasses carpet and upholstery cleaning, which is especially critical to customer satisfaction and perceived image, as well as front of house cleaning of foyers, washrooms, ticket areas and bars. Fluid is also equipped to duct clean the cinema cafés, ensuring health and safety compliance.

How Can We Help You?

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Neil Gardhouse

Head of Regional Operations
Picturehouse Cinemas Ltd.

“Working with Fluid Hygiene, we know when we talk they listen. it’s refreshing to work with a contractor who acts on our feedback and responds quickly when we need them to. Historically, cleaning partners at Picturehouse were sourced locally, resulting in us having 12 different cleaning contractors covering the uk. We took the action to look for a specialist in deep cleaning to maintain a high, consistent standard of cleanliness. all of our buildings are individual so with cleaning one size certainly doesn’t fit all. Consolidating our resource through Fluid Hygiene meant we have achieved a consistent standard of cleaning that is also cost effective”

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Why Choose Us?

  1. 24/7 Helpdesk: When partnering with us, rely on our 24/7 client helpdesk, your site managers' primary contact. We respond to emails in 30 minutes, resolving 95% of issues. Our unparalleled support sets us apart in the cleaning industry.
  2. Tailored Cleaning Solutions: We recognize that every business has unique cleaning requirements. That's why we provide customized cleaning solutions for your industry and individual needs. Whether you need daily cleaning, deep cleaning, or a specialised cleaning service, we have you covered.
  3. Environmentally Friendly Approach: We proudly adopt a green philosophy in our office cleaning services. Fluid Hygiene employs environmentally friendly, pH-neutral cleaning products that reduce environmental impact.
  4. Nationwide Reach: Fluid Hygiene extends its premium commercial cleaning services not just within London but across the entire UK. No matter where your business is located, our dedicated teams are ready to ensure your space is spotless, hygienic, and inviting.

The Fluid VPS System

Developed over years of commercial cleaning experience, the Fluid VPS System benchmarks all our work.

VISIBLY CLEAN

Our weekly checklist system, 24-hour helpdesk support and Smart uniformed personnel.

PROTECTIVELY CLEAN

Using eco-friendly cleaning products safeguards people, including our staff and your customers/employees, while preserving the environment. We prioritize pH-neutral chemicals.

SAFELY CLEAN

Our training keeps teams updated on compliance and safety. Deep industry knowledge ensures safety, with regular checks and risk assessments.

More Client Testimonials

A few kind words about our services

Chris Poole

Regional Operations Director
Carluccio's UK

"We have developed a good working relationship with fluid hygiene, a business partner with whom we have grown with for over ten years. we value the team’s quick response to daily management of our chain that provide cost effective practical solutions, delivering daily results. this is a key factor in a providing a positive experience to our customers."

John Gormally

Head of Operations
Pitcher & Piano (Marstons)

"We have been using Fluid Hygiene for over 15 years to daily clean nearly 40 of our premises nationwide. We operate at the premium end of the market, so need to keep our hygiene up to a high standard to compete. Most cleaning companies will clean satisfactorily, but we value Fluid for their ability to respond proactively. We achieve this through maintaining a close personal relationship with our team and theirs, which in my view is the mark of a good contractor."