Case Study

Gourmet Burger Kitchen

Gourmet Diners Relish A Touch of Fluid

The first Gourmet Burger Kitchen (GBK) was opened in 2001 in Battersea, South London and changed the UK burger scene forever. Now with over 68 restaurants across the UK, with another 15 planned to open next year, the growing chain prides itself on serving up a variety of 25 handcrafted burgers, made from scratch every day, in each kitchen.

GBK restaurants serve an average of 137,000 customers a week. Part of the GBK customer experience is being able to see their food being cooked in full view, but this poses particular operational challenges to ensure that the kitchens, as well as front of house have to be spotless at all times.

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Night Teams Ensure Business Continuity

The bistro burger offering can be messy, with griddles in constant use, the grease and steam created by the menu means the cleaning challenge is continual. It’s a fact that no matter how well in-house staff look after things, regular planned kitchen deep cleaning becomes necessary. By scheduling weekly deep cleans in the busiest kitchens, Fluid teams work throughout the night to ensure business continuity of GBK kitchens and front of house, nationwide.

Operatives also keep on top of grease on walkways and surfaces which are made of both vinyl resin and oak finishes. Professional cleaning of these areas results in a prolonged shine that is also hygienically clean. Fluid use specialist deep cleaning products and equipment, such as pressure washers and steam cleaners, to ensure a visually and hygienically clean result for all finishes of kitchen fittings and fixtures.

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Staying One Step Ahead

Regular planned cleaning ensures that the restaurant’s statutory obligations are being met on an individual basis. This not only brings the peace of mind that environmental health compliance is passed, but that the kitchens are meeting the high standards of cleanliness that their customers would expect.
Scheduling planned maintenance or deep cleaning in advance means GBK save time and money. By working closely in partnership with in-house staff, Fluid services its clients by adapting their delivery to the client business challenge, in addition to working with in-house health and safety teams, constantly monitoring check lists and data sheets.

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Why Choose Us?

  1. 24/7 Helpdesk: When partnering with us, rely on our 24/7 client helpdesk, your site managers' primary contact. We respond to emails in 30 minutes, resolving 95% of issues. Our unparalleled support sets us apart in the cleaning industry.
  2. Tailored Cleaning Solutions: We recognize that every business has unique cleaning requirements. That's why we provide customized cleaning solutions for your industry and individual needs. Whether you need daily cleaning, deep cleaning, or a specialised cleaning service, we have you covered.
  3. Environmentally Friendly Approach: We proudly adopt a green philosophy in our office cleaning services. Fluid Hygiene employs environmentally friendly, pH-neutral cleaning products that reduce environmental impact.
  4. Nationwide Reach: Fluid Hygiene extends its premium commercial cleaning services not just within London but across the entire UK. No matter where your business is located, our dedicated teams are ready to ensure your space is spotless, hygienic, and inviting.

The Fluid VPS System

Developed over years of commercial cleaning experience, the Fluid VPS System benchmarks all our work.

VISIBLY CLEAN

Our weekly checklist system, 24-hour helpdesk support and Smart uniformed personnel.

PROTECTIVELY CLEAN

Using eco-friendly cleaning products safeguards people, including our staff and your customers/employees, while preserving the environment. We prioritize pH-neutral chemicals.

SAFELY CLEAN

Our training keeps teams updated on compliance and safety. Deep industry knowledge ensures safety, with regular checks and risk assessments.

Client Testimonials

A few kind words about our services

Chris Poole

Regional Operations Director
Carluccio's UK

"We have developed a good working relationship with fluid hygiene, a business partner with whom we have grown with for over ten years. we value the team’s quick response to daily management of our chain that provide cost effective practical solutions, delivering daily results. this is a key factor in a providing a positive experience to our customers."

John Gormally

Head of Operations
Pitcher & Piano (Marstons)

"We have been using Fluid Hygiene for over 15 years to daily clean nearly 40 of our premises nationwide. We operate at the premium end of the market, so need to keep our hygiene up to a high standard to compete. Most cleaning companies will clean satisfactorily, but we value Fluid for their ability to respond proactively. We achieve this through maintaining a close personal relationship with our team and theirs, which in my view is the mark of a good contractor."