Case Study

Carluccios

Fluid Hygiene Serves Up Real-Time Sparkle at Carluccio’s

Meeting commercial cleaning demands for bars and restaurants requires service and expertise on many levels: As a result of Fluid Hygiene’s meticulous service and attention to detail, it’s name has become synonymous with being a leading supplier of cleaning services to the hospitality sector.

 

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Fluid has been the cleaning contractor of choice for Italian restaurant chain, Carluccio’s, for more than a decade. The chain of over 80 restaurants in the UK, has an on-going demand for maintaining high standards of hygiene, both in front of house and in the kitchen.

The contract encompasses cleaning each front of house daily, deep kitchen cleans regularly, plus specialist jet washes of outdoor parasols for the restaurants that cater for over 150,000 customers each week.

The restaurants’ daily cleaning routine is a priority for Carluccio’s and part of it’s service commitment to it’s customers. Fluid Hygiene’s local management teams deal directly with any cleaning issues or concerns on a daily basis and with the use of innovative technology, which allows staff to give direct feedback from individual sites on the quality of the service.

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Providing Peace of Mind

Fluid Hygiene has specialist kitchen cleaning teams that provide quick and effective cleans to a range of caterer’s needs, ensuring business continuity. Regular kitchen deep cleans of all restaurants in the chain involve specialist cleaning products and equipment, such as pressure washers and steam cleaners, to ensure a visually and hygienically clean result for kitchen fittings and fixtures. This regular service has provided a realistic ongoing monitoring and cleaning program that meets regulation and risk assessment, cost effectively.

 

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Reactive Solutions

Fluid’s continued investment in equipment and staff training has helped the company maintain a leading edge within a highly competitive sector. Fluid’s national team of over 800 cleaners is unique to the market: Directly employed and trained internally.

Carluccio’s benefits from real time updates, using CleanLink a software system nurtured by Fluid Hygiene to fit clients’ needs. Data sent via mobile iPad technology provides clients with real time status and feedback from site. This comprehensive service is backed up with a dedicated 24 hour help desk.

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Why Choose Us?

  1. 24/7 Helpdesk: When partnering with us, rely on our 24/7 client helpdesk, your site managers' primary contact. We respond to emails in 30 minutes, resolving 95% of issues. Our unparalleled support sets us apart in the cleaning industry.
  2. Tailored Cleaning Solutions: We recognize that every business has unique cleaning requirements. That's why we provide customized cleaning solutions for your industry and individual needs. Whether you need daily cleaning, deep cleaning, or a specialised cleaning service, we have you covered.
  3. Environmentally Friendly Approach: We proudly adopt a green philosophy in our office cleaning services. Fluid Hygiene employs environmentally friendly, pH-neutral cleaning products that reduce environmental impact.
  4. Nationwide Reach: Fluid Hygiene extends its premium commercial cleaning services not just within London but across the entire UK. No matter where your business is located, our dedicated teams are ready to ensure your space is spotless, hygienic, and inviting.

The Fluid VPS System

Developed over years of commercial cleaning experience, the Fluid VPS System benchmarks all our work.

VISIBLY CLEAN

Our weekly checklist system, 24-hour helpdesk support and Smart uniformed personnel.

PROTECTIVELY CLEAN

Using eco-friendly cleaning products safeguards people, including our staff and your customers/employees, while preserving the environment. We prioritize pH-neutral chemicals.

SAFELY CLEAN

Our training keeps teams updated on compliance and safety. Deep industry knowledge ensures safety, with regular checks and risk assessments.

Client Testimonials

A few kind words about our services

Chris Poole

Regional Operations Director
Carluccio's UK

"We have developed a good working relationship with fluid hygiene, a business partner with whom we have grown with for over ten years. we value the team’s quick response to daily management of our chain that provide cost effective practical solutions, delivering daily results. this is a key factor in a providing a positive experience to our customers."

John Gormally

Head of Operations
Pitcher & Piano (Marstons)

"We have been using Fluid Hygiene for over 15 years to daily clean nearly 40 of our premises nationwide. We operate at the premium end of the market, so need to keep our hygiene up to a high standard to compete. Most cleaning companies will clean satisfactorily, but we value Fluid for their ability to respond proactively. We achieve this through maintaining a close personal relationship with our team and theirs, which in my view is the mark of a good contractor."